Hi.
I recently had the zoom whitening procedure done. I am not happy with the results, or in the manner in which they went about describing the side effects. What should I do?
First, I’d like to explain that I have hyper-calcifications (white spots) on my two front teeth that faded with time and after smoking for a number of years were not even noticeable. I quit smoking and after a year of being smoke-free decided to explore the option of having whitening done on my teeth.
I expressed my concern to the doctor regarding the hyper-calcifications, and my fear that the whitening would only make them noticeable. He assured me that the whitening material would be painted around the area and that my teeth would be much whiter, and the hyper-calcifications would blend in completely. He also told me that the procedure may cause “sensitivity”.
This “sensitivity” was (besides being in labor for 3 days and giving birth) the worst pain I’ve ever experienced. It was like ice picks were being driven into my teeth. The pain was jarring, intense and excruciating, to say the least. It was a far cry from “sensitivity”.
The worst part, however, was this. When I got the whitening done, I reminded the woman who was doing the procedure about the white spots. I said, “You’re going to put the whitening material around my hypercalcifications, right?” She replied, “No, I’m putting it on the whole tooth, that’s how we blend it in. ” (Not what the doctor had said. )
After the torturous procedure I was mortified to find that the white spots were whiter than they had ever been. It looks horrible. I’m embarrased to open my mouth to smile or talk. It’s really, really noticeable.
I was in so much pain when I left, I didn’t say anything. I’m going to make an appointment to talk to the doctor about it but I feel as though either he lied to me, or the procedure was not done as promised. I don’t think anything could be done, and I’ll never get whitening done again. In addition, I was not informed that the procedure might cause any pain. As far as business goes, this seems totally unprofessional to me. And as far as I’m concerned, all pain aside, I payed money and I look ridiculous. Its BS. What should I do?
